Payment, Refund, and Cancellation Policy
Payment Plans
Payment plans are available for immersive programs. Deposit (if applicable) and initial payment will be charged upon registration. Billing date is the same every month for the duration of the payment plan.
For information on how to view your billing status and update your credit card information please view information here: https://support.thinkific.com/hc/en-us/articles/360030357654-How-can-students-manage-their-billing-and-credit-card-information-
Immersive programs are NOT membership programs. The participant is joining a long-term program for sustainable transformation and growth. It is a commitment to your inner journey and your like-hearted community for the length of the program.
Refunds and Cancellations
Cancellations of private sessions require a minimum of 24 hrs notice in order to receive a full refund.
If the facilitator is unable to deliver a private session or class due to illness or unforeseen circumstances, all efforts will be made to reschedule at a mutually agreeable time. If it cannot be rescheduled, 100% of the payment for the individual session or single class missed will be returned to the client.
For public group classes, a partial refund will be issued if requested more than 24 hrs prior to the third class. The partial refund will be prorated based on the number of classes attended less a $30 cancellation fee. For example: If you’ve enrolled in a $200 course that has 8 classes and have attended 1 class, you would be refunded {200 – 1 x (200 divided by 8) - 30} for a total refund of $145 CDN if requested 24 hrs prior to the beginning of the second class in that series.
Requests for refunds after the commencement of the third class will not be issued.
If a single class in a series is not delivered every effort will be made to arrange a date suitable for a makeup class within the next few months.
Immersive Programs: including Wisdom for an Awakening World
For immersive programs, including Wisdom for an Awakening World: Within two weeks of registration, refunds will be issued for payment received minus the deposit (if applicable) and a $250 administration fee. Refunds will be issued via the same payment method used upon registration.
Registrations are for the ENTIRE six-month journey. Payment plans are not considered a membership fee and the full payment is required by the beginning of the sixth month. Under normal circumstances, refunds are not available after the first two weeks.
Why?
These immersive journeys are for dedicated participants wanting real change in their life. I will nurture, support, and encourage you through challenges. With real change, you can expect challenges. I want you to give yourself the opportunity to work through them, learn, grow, and feel your inner strength by sticking with it. We will use your time to find unique ways to support you as you go.
I also recognize that life happens. If there are extenuating life circumstances preventing you from completing the program, reach out and we will have an open discussion on what options may work best for your situation.
For immersive programs which include one to one private sessions, it is the participant’s responsibility to book these private sessions. All private sessions are expected to be completed by the end date of your program. The program was designed for your individual sessions to be metered throughout your enrollment. In other words, please do not leave them to the last few months of your program. There may no longer be enough spaces in my schedule to accommodate that many bookings. My schedule is designed to have enough spaces available for about two sessions with each student each month. You will not be reimbursed for unused private sessions.
Wisdom Circles and Group Classes
The program plans for two group sessions each month. I do my best to provide consistent dates but holidays and retreat times may require an altered scheduled. I’ll give you as much notice as possible. Most group circles and events will be available as a recording.
Private Group Classes
For private group classes, a 50% deposit is required upon booking with the remainder due two weeks prior to the commencement of the class(es). Requests for refunds will be issued as follows: 100% of the deposit will be refunded if the request is received four weeks prior to the planned start date; 50% of the deposit will be refunded if the request is received two weeks prior to the planned start date, and requests for refunds received within two weeks or after the planned start date will not be issued.
If a single class in a series is not delivered every effort will be made to arrange a date suitable for a makeup class within the next few months.
All sessions, classes, and programs:
The facilitator is not responsible for refunds requested due to improperly functioning internet connection and/or device(s) at the client’s end. An effort will be made to make up a private session whenever possible.
Refunds will be issued via the same payment method used upon registration.
If you have questions about the Payment, Refund, and Cancellation Policy please contact us at: stephanie@stephanierossauthor.com